FAQs

How long will it take for my item to get delivered?

Delivery times on our unique gifts depend on levels of customization. You are guaranteed to receive your item within 10-20 business days of ordering. However, most items however ship much faster than that!

NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us, the items will likely arrive in separate packages. They may also arrive on different days. This is totally normal! You can always check on your order’s delivery via the sales page. 

 

How can I track my order?

When you order with GetGifts, you are emailed a unique order ID. You can look up your order any time here: http://getgifts.co/track. If you don't have the order ID, you can also look up your order by email on that page.

 

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item, please contact support, and they will issue a refund for it immediately. Support is best reached at getgifts.co@gmail.com.

 

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can change its size. If it's already on the way to you, it's a bit tough because it's already been made. Please contact support, and they will get the size changed for you. Most people notice it right after they order and we can get it switched for them pretty easily. Send us an email, and we'll let you know.

 

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic, and if someone doesn't take good care of their packaging, they can be broken. We have no problem sending you a free replacement if this happens. Please just send a photo of the broken mug and your order details to getgifts.co@gmail.com, and we'll send out a new one at no extra charge!