How long will it take for my item to get delivered?
Delivery times on our unique gifts depend on levels of customization. You should receive your item within10-12 business days of ordering. However, most items however ship much faster than that! All items ship from the US, please keep in mind that many of our items are made to order due to personalization factors.
NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us, the items will likely arrive in separate packages. They may also arrive on different days. This is totally normal! You can always check on your order’s delivery via the sales page.
Once the order has been shipped, we cannot cancel any orders. *Many logistics carriers are seeing a delay in shipments currently, please be patient with the orders and track them through your tracking notification.
How can I track my order?
When you order with GetGifts, you are emailed the tracking information once its been shipped.
I see multiple charges on my card, how do I get one removed?
In the rare event that a card receives a double charge for an item, please contact support, and they will issue a refund for it immediately. Support is best reached at firstname.lastname@example.org.
We accidentally ordered the wrong size, how can we change it?
If the item hasn't been made yet, we can change its size. If it's already on the way to you, it's a bit tough because it's already been made. Please contact support, and they will get the size changed for you. Most people notice it right after they order and we can get it switched for them pretty easily. Send us an email, and we'll let you know.
The mug I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic, and if someone doesn't take good care of their packaging, they can be broken. We have no problem sending you a free replacement if this happens. Please just send a photo of the broken mug and your order details to email@example.com, and we'll send out a new one at no extra charge!